CEP Return Policy
CEP believes in providing a safe and secure shopping experience for all of our customers. Our website (www.completeequineperformance.com) takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.
CANADIAN RESIDENTS: Please visit cepcanada.com to order or to find a CEP Canada representative.
CEP accepts the following forms of payment: Visa, Master Card, American Express & Discover/Novus .
We do not accept Pay Pal payments online at this time.
If you prefer to pay with PAY PAL, CASH APP, or VENMO please reach out to a CEP distributor in your area to purchase.
CEP DISTRIBUTORS can be found here: https://completeequineperformance.com/distributor-locator/
QUESTIONS ABOUT ACCOUNT
If you have a question about credit card charges relating to your order (such as charges, refunds, credits, etc.), you can contact a customer service representative via E-Mail: firstname.lastname@example.org or call our office at 1-918-413-8967 . If you have any questions about your MasterCard, VISA, or American Express, please contact your credit card company directly.
Standard shipping methods include UPS ground and USPS. Customers living in the U.S. and U.S. territories should receive their orders within 2 to 5 business days barring any delays with the carrier. Air delivery services are available to most areas of the continental United States. These services are not available to P.O. Boxes or APO/FPO addresses.
Our team knows you want to receive your order as soon as possible. We work hard to get all orders placed Monday through Friday prior to 1 PM shipped to you on the same day as long as weather permits. Orders placed Friday after 3PM through Sunday will be shipped on Monday.
*PLEASE NOTE: When a sale is active some shipments will not go out the same day due to the demand. Some orders may go out the following ship day or when the product comes available. Our team strives for our customers to have their orders as soon as possible!
AIR/EXPRESS SHIPPING: 2 Day Air orders are shipped M-W. Orders shipped 2-day air on Thursday will arrive Monday. Next day air orders are shipped M-Thurs only. Contact us at 1-918-413-8967 to ensure items are able to ship express and for instructions on how to get express shipping.
For orders over $300.00, CEP supplements ship FREE via ground shipping in the contiguous United States (excludes Hawaii & Alaska).
Each product has a flat rate shipping cost if the order is under $300.00.
Please note: We base the free shipping on the subtotal of the order. Coupon codes or sale items can be used with all orders. Free shipping is still available if coupons or sales bring the total below $300; as long as the subtotal is $300 or more.
ORDER STATUS INQUIRIES
Upon completion of your order, a screen will appear that confirms your order. In addition, an e-mail confirmation with a summary of your order and order number will be sent. If you did not receive your order confirmation please check the spam/ junk folder in your email.
For further updates on an existing order please e-mail: email@example.com
If you receive your CEP shipment and the box or item(s) may be damaged you must contact CEP within 3 days of delivery. To receive a replacement for the damaged item(s) please follow these steps:
1) Take a picture of the damaged box and/or item(s)
2) Email us at firstname.lastname@example.org with your order number and pictures of the damaged merchandise.
3) CEP will be in touch soon to discuss the process for a replacement box of product(s) if necessary.
If your order/package may be lost, please first contact the carrier with the tracking number emailed to you to alert them of the lost package. Once a package is picked up from CEP, it is then in the custody of the carrier, so all communication needs to start with them from the receiver. Then, please contact us at email@example.com to let us know about the situation. CEP will not reship a lost package if the tracking number shows it was delivered to the location. In this case, the receiver will have to file a claim with the carrier. Once a claim process has begun, the carrier will work toward having that package located and delivered. If the package is deemed “lost” by the carrier, the carrier should refund the value of the package. If this happens, please reorder on our website and then contact CEP at firstname.lastname@example.org with a copy of the communication from the carrier to get your new package shipped out asap. All three parties (shipper, receiver, and carrier) will work together to ensure the customer is taken care of.
ALL prices are subject to change without notice. Due to the possibility of typographical or human error, CEP disclaims responsibility for errors in pricing, for the use or misuse of any products described in this website, and for any losses incurred through the use of products according to methods described on this website and/or label use. CEP specifically does not authorize anyone, its agents or employees, to recommend any product sold by CEP to be used in any way other than according to manufacturer's current label directions. We reserve the right to limit quantities.
SHIPPING STATUS OR QUESTIONS
(Please leave a voicemail with a call back name/number if a CEP representative isn’t available at the time of your call.)
Facebook: Complete Equine Performance
If an item is back-ordered and you have additional items on your order, we will ship in-stock merchandise immediately, back-ordered items will ship as soon as they become available.
Our mission is to improve the lives of our equine athletes by providing supplements with only the highest quality of ingredients available without unnecessary fillers that compromise the integrity of the supplement. Whether retired, breeding, or competing in any discipline, each horse deserves to feel its best, and CEP provides for the needs of every caliber of horse.
If you are dissatisfied with any CEP product please contact our customer support department at 1-918-413-8967 or email us at email@example.com. For Quality Control reasons, we are not able to accept returned products that have been used/opened. We will not allow returns after 30 days of a shipped or bought item.
There will be a $25.00 restocking fee taken out of the refund amount of the product purchase price. Shipping charges will NOT be refunded and return shipping cost is the responsibility of the purchaser. A shipping return label is not provided by the company.
For return of unopened product, please include a copy of invoice and reason for return. Returns can be sent by UPS or FEDEX ONLY to:
Complete Equine Performance
474429 E 1120 Rd
Muldrow, OK 74948